Frequently Asked Questions

Yes, it is recommended to meet with a health coach to run a lab test. They will provide guidance on which tests are most appropriate for your needs and help interpret the results to create a personalized protocol plan.

Lab tests should be redone every 6-12 months or as recommended by your health coach or practitioner. Regular testing helps monitor progress, identify any new imbalances, and adjust your protocol plan accordingly.

At your follow-up consultation, you will receive a comprehensive review of your progress, adjustments to your protocol plan if needed, and answers to any questions you may have. Your health coach or practitioner will provide guidance and support to help you achieve your health goals.

We recommend booking a follow-up consultation every 4-6 weeks, as advised by your health coach. This helps us monitor your progress and adjust your plan for optimal results.

Schedule a consultation whenever you have health concerns, need guidance, or want to review your progress. Regular check-ins help you stay on track with your health goals.

As soon as you mail your lab, book your follow-up consult with your practitioner for 5–6 weeks out. This ensures your results are ready and you stay on track with your protocol.

You’ll receive an email notification once your lab results are processed (typically 3–4 weeks). That email will also prompt you to schedule your lab review with the EquiLife team.

An EquiLife Health Coach will first review your initial lab results with you during a private call and answer any questions you have.

After this call, you’ll move on to your follow-up consultation with your practitioner, who will also do a brief review of your results beforehand to prepare personalized wellness recommendations.

⏰ Important: There is a minimum 3-day requirement between uploading your documents and your scheduled practitioner consult. This ensures your data is fully reviewed in advance.

Please make sure you’ve:

1. ✅ Completed and uploaded your Intake Application Form

2. ✅ Uploaded all lab results directly to that form
   

Yes! EquiLife offers complimentary lab review calls with certified Health Coaches. Your personal practitioner will also review this same data once uploaded prior to your call and develop your personalized protocol plan. 👉 Learn more here

Yes! The minimum age for children we can work with is 3 years old. That said, the parent or guardian must create a separate account for each child and be sure to use an unique email address for each account. Further, you must register each individual lab test separately purchased for each child.

You will need to create a separate account for each child running a lab to view their results. Please be certain to create a unique email address for each account. Once the account is created, please follow the typical registration requirements.

Refer to this FAQ regarding age restrictions for children completing lab test kits.

Refer to this FAQ regarding how to create an account for someone under 18.

Important Note: It is absolutely essential that each person requires a unique account/email when registering labs. Sharing emails will prevent EquiLife from ensuring the correct results are presenting to the correct individual. If you accidentally start a registration using a previously used email for someone else, stop and email support@equi.life for assistance.

1. To easily create a new account for someone under 18, there are 2 options. Option One - Gmail allows the following "trick" to link accounts without creating a new email. Example: Main email account is Mom@gmail.com Register a new account at equi.life using this designation: Mom+child@gmail.com

• The wording after the + sign can be anything you want it to be. It will act as the same gmail account, but is treated like a new account in our system

Option Two - If you do not have a gmail account or another email that has not been used by someone else to register a lab: You will need to sign up for a new email account for the child. Some free options include:

• www.gmail.com

• www.yahoo.com

• www.outlook.com

2. Create the new EquiLife account here once you have either the new email or the gmail trick ready: Here 3. To proceed with lab registration after the EquiLife account has been created, see this FAQ